Terms & Conditions
Effective Date: 29 October 2026
Welcome to VAGA JEWELLERY. These Terms & Conditions govern your access to and use of https://vagajewellery.com/ and any purchases made through our website. By visiting our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
1. Business Information
VAGA JEWELLERY is the brand name used by VAGA CORPORATION for its online jewellery business.
Business Name: VAGA CORPORATION
Brand Name: VAGA JEWELLERY
Address: B-804, Blue Candle Residency, 8, Singanpor, Opposite Indian Oil Petrol Pump, Causway Bharimata Road, Surat, Gujarat 395004, India
Phone / WhatsApp: +91 7202020721
Email: support@vagacorporation.com
Customer Support Hours: Monday to Saturday, 11:00 AM to 6:00 PM
Customers may contact us using the details above for questions about products, orders, payments, shipping, returns, or other concerns.
2. Products and Product Information
VAGA JEWELLERY offers jewellery and fashion accessories, including rings, necklaces, bracelets, watches, earrings, pendants, bangles, mangalsutras, toe rings, and jewellery sets.
We make reasonable efforts to display accurate product descriptions, photographs, prices, colours, sizes, materials, and other relevant details. Product appearance may vary slightly because of lighting, photography, screen settings, or manufacturing differences.
Customers should review the product description carefully before ordering. Materials, plating, finish, and other product attributes should be understood only as stated in the relevant product listing. We do not represent fashion jewellery as solid gold, sterling silver, or another precious material unless the product description explicitly and accurately confirms it.
3. Product Prices, Taxes, and Offers
All product prices and applicable charges will be displayed on the website or during checkout. Any applicable shipping fees, taxes, discounts, or additional charges will be shown where relevant before the order is completed.
Promotional offers, coupon codes, discounts, and free gifts are subject to the conditions displayed with the relevant offer. These may include minimum purchase requirements, eligible products, validity periods, or other restrictions.
A coupon or promotion will apply only when its stated conditions are met and the discount is reflected at checkout. Free gifts, where offered, are subject to the published terms and actual availability.
We aim to ensure that pricing and promotional information is accurate. If a genuine pricing or listing error is identified, we will contact the customer and explain the available options before proceeding with the affected order, where applicable.
4. Orders and Order Confirmation
When you place an order, you agree to provide complete and accurate contact, billing, delivery, and payment information.
An order acknowledgement or confirmation message indicates that we have received your order. If an order cannot be fulfilled because of stock availability, a payment issue, a suspected fraudulent transaction, or another legitimate reason, we will contact you using the information provided with the order.
We reserve the right to cancel an order where necessary for legitimate reasons, including product unavailability, suspected fraud, or a material pricing error. If payment has already been collected for an order that we cancel, any eligible refund will be processed through the applicable payment method.
5. Payments
Payments must be completed using the payment methods made available during checkout. Customers are responsible for ensuring that their payment and contact details are correct.
Payment authorisation, processing, and refunds may be subject to the terms of the relevant payment service provider or bank. We do not ask customers to disclose passwords, PINs, or one-time passwords (OTPs) to our customer support team.
6. Shipping and Delivery
We ship orders across India. Orders placed Monday through Saturday are generally processed on the same or following business day. Products in stock are intended to be shipped within two business days of order placement.
The published estimated delivery timeline is generally 3–7 days, subject to the delivery location, product availability, courier operations, and other circumstances beyond our reasonable control. Delivery estimates are not a guarantee of arrival on a particular date.
Shipping charges vary according to the order value and delivery location. Applicable charges are calculated and displayed at checkout before payment.
Customers should provide a complete and accurate shipping address and a reachable phone number. Delays caused by incorrect addresses, unavailable recipients, courier disruptions, weather, or other circumstances may affect delivery.
For shipping questions, contact support@vagacorporation.com or call +91 7202020721.
7. Cancellations, Returns, and Refunds
Cancellation, return, replacement, and refund requests are governed by the applicable policies published on our website.
Please review the relevant policy before placing an order and contact customer support promptly if you receive a damaged, defective, incorrect, or incomplete item.
When submitting a request, customers may be asked to provide their order number, photographs, or other reasonable information needed to assess the issue.
Any approved refund will be processed according to the applicable policy and payment provider procedures. Eligibility, timelines, return shipping costs, and any exclusions will be determined by the published policy applicable to the order and by applicable law.
Nothing in these Terms & Conditions is intended to remove any consumer rights that cannot legally be excluded.
8. Customer Responsibilities
By using this website, you agree to:
- Provide accurate information when placing an order.
- Use the website for lawful purposes.
- Avoid fraudulent purchases, unauthorised payment activity, or misuse of promotions.
- Not attempt to disrupt, damage, or gain unauthorised access to the website or its systems.
- Review product details, prices, delivery information, and applicable policies before completing a purchase.
9. Intellectual Property
Website content, including text, product photographs, graphics, logos, design elements, and other materials, may be owned by or licensed to VAGA JEWELLERY or VAGA CORPORATION.
You may not copy, reproduce, distribute, modify, or commercially use website content without prior written permission, except where permitted by applicable law.
10. Third-Party Services and Links
Our website may use third-party services, including payment providers, delivery partners, or external websites. These services may be governed by their own terms and privacy policies.
We are not responsible for the independent content or practices of third-party websites. Customers should review the applicable terms before using those services.
11. Website Availability and Liability
We make reasonable efforts to keep our website accessible and its information accurate. However, uninterrupted access cannot be guaranteed, and temporary interruptions may occur for maintenance, technical issues, or circumstances outside our control.
To the extent permitted by applicable law, VAGA CORPORATION will not be liable for indirect or consequential losses arising from the use of the website. Nothing in these Terms & Conditions excludes liability that cannot legally be excluded or limits statutory consumer rights.
12. Privacy and Personal Information
Personal information submitted through our website may be used to process orders, arrange delivery, provide customer support, handle returns and refunds, prevent fraudulent activity, and meet legal obligations.
Personal information will be handled in accordance with our Privacy Policy. Please review that policy to understand how information is collected, used, stored, and shared where necessary to provide our services.
13. Changes to These Terms
We may update these Terms & Conditions when necessary to reflect changes to our business, website, services, or legal requirements. The updated version will be published on this page with its effective date.
Changes will not remove rights that customers are entitled to under applicable law.
14. Governing Law and Disputes
These Terms & Conditions are governed by the applicable laws of India. Any disputes will be handled by the competent courts or authorities in accordance with applicable law and consumer protection requirements.
15. Contact Us
If you have questions about these Terms & Conditions, your order, or our products, please contact us:
VAGA JEWELLERY — VAGA CORPORATION
Address: B-804, Blue Candle Residency, 8, Singanpor, Opposite Indian Oil Petrol Pump, Causway Bharimata Road, Surat, Gujarat 395004, India
Phone / WhatsApp: +91 7202020721
Email: support@vagacorporation.com
Support Hours: Monday to Saturday, 11:00 AM to 6:00 PM
Thank you for shopping with VAGA JEWELLERY.